A number of Xiaomi and Redmi devices have been facing a rather strange issue as several issues have complained of facing an issue which has forced their phones to go on a continuous rebooting loop. It has led to the company facing a lot of flak on social media and the company is still not ready with any fix.
Airtel, the telecom operators whose users also appear to be facing problems because of this issue, has spoken about the issue in which they have confirmed the issue. Taking to Twitter, Harmeen Mehta, the company’s Global CIO, has informed that the company is working in tandem with Mi India to fix crashing and other issues that a number of Airtel India users have been experience with their Xiaomi phones.
She went on to say that while they are still awaiting a fix, the telecom operator has put out a small tweak in the Airtel Thanks app which will help the users. She elucidated in a further tweet which said that the issue is from Xiaomi’s end, and it will be fixed as soon as the company releases a new update for Airtel users.
Now, even as the Airtel executives have not explained the issue, a number of Airtel users have taken to the web where they have reported that their devices are stuck in a boot loop after encountering a “Find Device Closed Unexpectedly” error. This has made their devices unusable, and has been giving them a lot of strife and discomfort.
Mi India had earlier released a statement in which they acknowledged the issue and also confirmed that it had observed certain Mi and Redmi devices encountering the issue of continuous rebooting. After soaking in all the customer feedback, the company also confirmed that the team has been working on getting a fix of the problem.
“It has come to our notice that Mi & Redmi devices are showing an error, causing unwanted rebooting of the device. It has been observed that certain lines of code are misbehaving during an app update. While we are working on fixing the issue with the App developer and rolling out a permanent update by early next week, we have put temporary containment measures in place, over the last 36 hours,” the company said in a statement.